Task #113 | Generated: 2026-10-20 06:14 UTC | Data updated: 2026-10-28 02:35 UTC | 2 Products Analyzed
| Data Source | Amazon.com (US) Verified Customer Reviews |
| Analysis Period | 2024-10 – 2026-09 (24 months) |
| Products Analyzed | 2 products · 397 total reviews |
| Analysis By | Choicesages.com |
| Report Purpose | Guide private-label sellers (operations/marketing/product) and engineers (hardware/software/reliability) to improve existing products and define next-generation products |
B0B5ZJY9MT: 52 of 129 negative reviews (40%) point at the same thing — Connectivity & app. “horrible product, not connecting to wifi. spent hour to attempt make it work.”
oneisall: 29 of 61 negative reviews (48%) point at the same thing — Connectivity & app. “the required app is filled with ads.”
The platform score completely hides this shared weakness — it is a category-level problem, and whoever fixes it first pulls ahead.
|
509
reviews analyzed one by one
2 competitors · 25-month window
|
4.1 / 4.4/5
Platform rating
As shown on the listing
|
3.18
Sample recalc. average
recalculated from 509 reviews, 0.92 below the platform score
|
|
190
1-2★ negative reviews (37.3% of sample)
All grouped by physical cause rules
|
40%
B0B5ZJY9MT complaint concentration
52/129 point at "Connectivity"
|
48%
oneisall complaint concentration
29/61 point at "Connectivity"
|
This is a category-level weakness: competitors are equally exposed here. Whoever fixes it first wins the review structure.
9 of oneisall's 38 3★ reviews mention "Connectivity" (keyword tagging, auxiliary) — it is both a grumble and a low-score driver; fixing it helps rating and word of mouth.
False-advertising / not-as-described wording appears in 1-2★ reviews (B0B5ZJY9MT 12). This is the cheapest fix of all — revising the copy alone can move the needle. Typical wording: "the company advertises a two-year warranty, yet the product stopped functioning after only eight months."
| Physical cause | B0B5ZJY9MT (129 reviews) | oneisall (61 reviews) | ||||||
|---|---|---|---|---|---|---|---|---|
| Connectivity & app |
|
52 · 40% |
|
29 · 48% | ||||
| Premature failure |
|
20 · 16% |
|
6 · 10% | ||||
| Build & design |
|
15 · 12% |
|
9 · 15% | ||||
| Sound quality |
|
9 · 7% |
|
4 · 7% | ||||
| Battery & charging |
|
8 · 6% |
|
4 · 7% | ||||
| Volume / loudness |
|
4 · 3% | 0 · 0% | |||||
| Other issues |
|
21 · 16% |
|
9 · 15% | ||||
| Top-2 pain points combined | 73 · 57% | 38 · 62% | ||||||
| Product | Problems removed | Reviews affected | Sample average | Negative rate |
|---|---|---|---|---|
| B0B5ZJY9MT | Connectivity + Other | 73 | 2.86 → 3.4 | 45.1% → 19.6% |
| oneisall | Connectivity + Other | 38 | 3.59 → 4.04 | 27.4% → 10.3% |
| Product | Data Collected | Review Period | Total Reviews | Negative (1-2*) |
|---|---|---|---|---|
| B0B5ZJY9MT | 2026-10-20 06:11 UTC | 2024-11 ~ 2026-09 | 213 | 39.4% |
| B0C5X4N132 | 2026-10-20 06:12 UTC | 2024-10 ~ 2026-09 | 184 | 26.1% |
| Product | Brand | Price | Reviews | Rating | Negative (1-2*) | Top Pain Point | Target User (Inferred) |
|---|---|---|---|---|---|---|---|
| B0B5ZJY9MT | — | $129.99 | 213 | 3 * | 39.4% | Poor customer support (no response) | Budget price segment |
| B0C5X4N132 | oneisall | $66.49 | 184 | 3.6 * | 26.1% | Frequent Wi-Fi disconnections | Budget price segment |
| 5* | 46 |
|
21.6% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 4* | 40 |
|
18.8% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 3* | 43 |
|
20.2% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2* | 32 |
|
15% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 1* | 52 |
|
24.4% |
Negative (1-2*): 39.4%
Interpretation: Relatively balanced distribution with mixed positive and negative feedback.
| 5* | 82 |
|
44.6% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 4* | 21 |
|
11.4% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 3* | 33 |
|
17.9% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2* | 23 |
|
12.5% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 1* | 25 |
|
13.6% |
Negative (1-2*): 26.1%
Interpretation: Relatively balanced distribution with mixed positive and negative feedback.
(Ratio = mentions of this pain point ÷ all pain-point mentions for that product, including long-tail items not shown)
Denominators (all pain-point mentions): A 297 / B 92
(Left = total mentions of all issues in this group; right = number of negative reviews for that product. One review may mention several issues, so mentions can exceed the review count.)
| Pain Group Summary | Product A | Product B | Mentions / Negative Reviews (Product A) | Mentions / Negative Reviews (Product B) |
|---|---|---|---|---|
| Reliability & Support (9 items) | 87 (29.3%) | 4 (4.3%) | 87 / 84 | 4 / 48 |
| Connectivity (8 items) | 66 (22.2%) | 25 (27.2%) | 66 / 84 | 25 / 48 |
| Other / Long-Tail (37 items) | 58 (19.5%) | 19 (20.7%) | 58 / 84 | 19 / 48 |
| Dispensing (6 items) | 28 (9.4%) | 9 (9.8%) | 28 / 84 | 9 / 48 |
| App & Software (5 items) | 23 (7.7%) | 7 (7.6%) | 23 / 84 | 7 / 48 |
| Camera & Storage (4 items) | 14 (4.7%) | — | 14 / 84 | 0 / 48 |
| Other (2 items) | 6 (2%) | 1 (1.1%) | 6 / 84 | 1 / 48 |
| Pain Point Category | Product A | Product B |
|---|---|---|
| Frequent Wi-Fi disconnections | 8 (2.7%) | 17 (18.5%) |
| camera won't connect to wifi | 14 (4.7%) | 8 (8.7%) |
| app is glitchy | 6 (2%) | 7 (7.6%) |
| Poor customer support (no response) | 21 (7.1%) | — |
| Petlibro servers having issues causing food not dispensed | 15 (5.1%) | — |
| food doesn't dispense | 3 (1%) | 4 (4.3%) |
| stopped working after a few months | 7 (2.4%) | 4 (4.3%) |
| Company outages cause missed feedings | 12 (4%) | — |
| Feeder skipped feedings during network outage | 10 (3.4%) | — |
| portion sizes are inconsistent | 10 (3.4%) | 3 (3.3%) |
| Poor customer support (same unhelpful steps) | 10 (3.4%) | — |
| Device unreachable | 9 (3%) | — |
| Feeder requires Wi-Fi to dispense food | 9 (3%) | — |
| Feeder rarely dispenses if connection dropped | 7 (2.4%) | — |
| Aggressive subscription upsell in app | 7 (2.4%) | — |
| Dumping large quantities of food | 4 (1.3%) | 2 (2.2%) |
| Feeder unusable after app outage | 1 (0.3%) | 2 (2.2%) |
| Clock runs fast | 1 (0.3%) | 2 (2.2%) |
| App requires manual measurement and mental conversion of portion sizes | — | 2 (2.2%) |
| Feeder is easy for cats to knock over due to poor design | — | 2 (2.2%) |
| Legs broke when cat tipped feeder over | — | 2 (2.2%) |
| Feeder comes apart easily when cats paw at it | — | 2 (2.2%) |
| Feeder is incredibly unsturdy and easily knocked over | — | 2 (2.2%) |
| LCD screen blinking, WiFi icon comes on and off | — | 2 (2.2%) |
| Cannot handle modem/WiFi change | — | 2 (2.2%) |
| Major global software issue caused missed meals | 6 (2%) | — |
| Never worked | 6 (2%) | — |
| Poorly written instructions | 6 (2%) | — |
| Claims offline works but it doesn't | 5 (1.7%) | — |
| No low food warning when offline | 4 (1.3%) | — |
| food gets stuck | 4 (1.3%) | — |
| Weak motor barely pushes kibble | 4 (1.3%) | — |
| notifications don't work | 4 (1.3%) | — |
| Camera is super laggy | 4 (1.3%) | — |
| SD card not recognized | 4 (1.3%) | — |
| Warranty claim ignored by company | 4 (1.3%) | — |
| Not compatible with Alexa despite being advertised as such | 3 (1%) | 1 (1.1%) |
| setup is difficult | 2 (0.7%) | 1 (1.1%) |
| Internal motor failed or became clogged | 3 (1%) | — |
| App unreliable | 3 (1%) | — |
| Cloud subscription doesn't work | 3 (1%) | — |
| Video playback issues | 3 (1%) | — |
| SD card causes video feed to fail | 3 (1%) | — |
| Company making false claims on social media | 3 (1%) | — |
| two-way audio doesn't work | 2 (0.7%) | — |
| Cannot exit settings during initial setup | 2 (0.7%) | — |
| Lock button does nothing | 2 (0.7%) | — |
| Cannot turn off loud beeping | 2 (0.7%) | — |
| Unit loses power despite being plugged in | 2 (0.7%) | — |
| Microphone cannot be disabled | 2 (0.7%) | — |
| Defective rotor (dispenses tiny fraction of food) | 2 (0.7%) | — |
| Clock runs slow | 2 (0.7%) | — |
| Service and software goes down frequently | 2 (0.7%) | — |
| Camera only records a few seconds at a time | 2 (0.7%) | — |
| Condensation causes E00 error and stops working | 2 (0.7%) | — |
| Reconnecting takes forever and is unreliable | 2 (0.7%) | — |
| Crunches kibbles into crumbs | 2 (0.7%) | — |
| Bait and switch with cloud service | 2 (0.7%) | — |
| No SD card slot, only cloud subscription for video | 2 (0.7%) | — |
| Cannot load video from SD card | 2 (0.7%) | — |
| Cannot delete old video when card gets full | 2 (0.7%) | — |
| Motion detection stops working | 2 (0.7%) | — |
| Food ramp clogs easily | 2 (0.7%) | — |
| Night vision nonexistent | 2 (0.7%) | — |
| Requires subscription for playback | 2 (0.7%) | — |
| No power off option | 2 (0.7%) | — |
| Received used/damaged product | 2 (0.7%) | — |
| camera quality is poor | 2 (0.7%) | — |
| feeder is loud | 2 (0.7%) | — |
| False activity alerts | 2 (0.7%) | — |
| Backup batteries do not work during power outage | 2 (0.7%) | — |
Typical User Quote (Product A):
Typical User Quote (Product A):
Typical User Quote (Product B):
Typical User Quote (Product B):
(Ratio = reviews mentioning this strength ÷ total strength mentions for that product)
| Strength | Mentions | Ratio | Type | Quote |
|---|---|---|---|---|
| Reliable Scheduled Feeding | 42 | 11.5% | feature | food comes down, exactly on the schedule set. |
| Remote Feeding & Monitoring | 35 | 9.6% | feature | i love how i can feed them while i'm out and also see them too enjoying their meal right on my phone |
| Peace of Mind While Away | 33 | 9.1% | experience | brings peace of mind while i’m away so i know if he’s eating. |
| Easy Setup | 28 | 7.7% | experience | super easy to assemble and connect to wifi. |
| Portion Control | 27 | 7.4% | feature | the portion control and timing options are spot-on, helping me manage his feeding routine effortlessly. |
| Camera Quality | 22 | 6% | feature | the camera image is clear, the connection has been stable, and i can check on my pet when i’m away from home. |
| Helps with Weight Management | 18 | 4.9% | experience | he has lost 3 pounds but we are keeping his routine. |
| Durable / Long-Lasting | 17 | 4.7% | value | this feeder works great had it for 2 years now. no problems. |
| Easy to Clean | 16 | 4.4% | experience | the assembly is easy and cleaning takes few minutes. |
| Multiple Feeding Times | 15 | 4.1% | feature | can set this for several feeding times and how much food at each time. |
| Stops Early Morning Wake-Ups | 14 | 3.8% | experience | saved me so much 3am headache from cat crying to eat. |
| Good Food Capacity | 13 | 3.6% | feature | size is amazing and holds 2/3 of a 4lb bag of food. |
| Voice Recording / Meal Call | 12 | 3.3% | feature | my 6 year old daughter recorded a short 'come on angelo, time to eat!' clip, and now my kitten literally runs to the feeder. |
| Keeps Food Fresh / Airtight | 11 | 3% | feature | good seal! food odors don't leak out, unlike other brands of cat feeder. |
| Sleek / Modern Design | 10 | 2.7% | experience | i love how sleek and modern it looks. it truly blends right in with my home décor. |
| Battery Backup | 9 | 2.5% | feature | it also has battery backup which is nice if the power were to go off while we are away. |
| Low Food Sensor | 8 | 2.2% | feature | low food indicator is very useful. |
| Sturdy / Pet-Proof | 8 | 2.2% | feature | very sturdy, my cats have tried and tried but haven't been able to break into them. |
| Great Customer Service | 6 | 1.6% | service | the highest customer service i have experienced in a long time. |
| Good Value for Money | 6 | 1.6% | value | the best feeder! expensive but worth it. |
| Night Vision | 5 | 1.4% | feature | night vision works good. |
| Two-Way Audio | 5 | 1.4% | feature | two way live video and communication via microphone so you can interact with your pet. |
| Motion & Sound Alerts | 4 | 1.1% | feature | you get notifications for when food is low, if the wifi is out/connection is lost so you can check on it. |
Typical Positive Review:
| Strength | Mentions | Ratio | Type | Quote |
|---|---|---|---|---|
| App Control & Remote Feeding | 22 | 12.2% | feature | you can control it from your phone from anywhere. |
| Reliable Scheduled Feeding | 20 | 11% | feature | the feeder is programmed and if you dont have internet, it still feeds the cats at the scheduled time with perfect portions. |
| Easy Setup | 18 | 9.9% | experience | easy to set up and install. |
| Portion Control | 14 | 7.7% | feature | you can choose how much they eat and how often. |
| Dual Bowl Design | 12 | 6.6% | feature | the two bowls allow for easy grazing and less fights for food. |
| Peace of Mind While Away | 12 | 6.6% | experience | we feel more confident about the kitties being alone when we go out or go on vacation. |
| Battery Backup | 9 | 5% | feature | the backup batteries kept the feeder running for 4 days before the app notified me it was unplugged. |
| Large Capacity | 8 | 4.4% | feature | fits a whole bag of medium sized kibble. |
| Solves Overeating/Food Stealing | 8 | 4.4% | experience | i struggled to keep one of my cats from eating out of the other cats food bowl. once it tried this product out that all went away. |
| Excellent Customer Service | 7 | 3.9% | service | sue (from the oneisall support team) was able to help us sort out our issue right away. their customer support is amazing. |
| Stops Early Morning Wake-ups | 7 | 3.9% | experience | no more getting up at 4am on the weekends to feed them. |
| Voice Recording | 6 | 3.3% | feature | i like i can record saying “din din time” and the dispenser plays it the moment before dispensing. |
| Good Value | 6 | 3.3% | value | great for the price too!! |
| Durable & Long-lasting | 6 | 3.3% | experience | this automatic cat feeder has been amazing for us for the past two years. |
| Easy to Clean | 5 | 2.8% | feature | the bowls separate easily from the feeder so cleaning is easy as well. |
| Feeding History & Notifications | 5 | 2.8% | feature | i love the peace of mind i get from being able to see the feeding history to make sure it is working. |
| Works for Multiple Pets | 5 | 2.8% | experience | fantastic for our three cats works perfect. |
| Stable & Sturdy | 4 | 2.2% | feature | she is 15lbs so it is pretty stable and durable. |
| Sleek Design | 4 | 2.2% | feature | it’s sleek and modern in design. |
| Quiet Operation | 3 | 1.7% | feature | this thing is silent, pretty, functional and makes our lives so easy! |
Typical Positive Review:
| Product | Connectivity | Dispensing | App & Software | Camera & Storage | Reliability & Support | Other | Overall | Key Factors |
|---|---|---|---|---|---|---|---|---|
| A | 2 | 3 | 2 | 3 | 2 | 3 | 2.5 / 10 | Best: Dispensing; Worst: Connectivity |
| B | 2 | 3 | 2 | 1 | 2 | 2 | 2 / 10 | Best: Dispensing; Worst: Camera & Storage |
| Product | Top Strengths | Key Weaknesses |
|---|---|---|
| A B0B5ZJY9MT |
• Reliable Scheduled Feeding 42 mentions • Remote Feeding & Monitoring 35 mentions • Peace of Mind While Away 33 mentions |
• Poor customer support (no response) (21) • Petlibro servers having issues causing food not dispensed (15) • camera won't connect to wifi (14) |
| B B0C5X4N132 |
• App Control & Remote Feeding 22 mentions • Reliable Scheduled Feeding 20 mentions • Easy Setup 18 mentions |
• Frequent Wi-Fi disconnections (17) • camera won't connect to wifi (8) • app is glitchy (7) |
| • PETLIBRO offers a feature-rich product with camera, two-way audio, and app control that appeals to tech-savvy pet owners. |
| • oneisall provides a dual-bowl design that solves multi-pet feeding conflicts and food stealing. |
| • Both products have strong battery backup capabilities that reassure owners during power outages. |
| • PETLIBRO has a large base of positive reviews praising reliable scheduled feeding and portion control. |
| • oneisall's simpler hardware design may reduce manufacturing complexity and cost. |
| • Both brands benefit from the growing demand for smart pet care devices. |
| • PETLIBRO's dependence on cloud servers causes missed feedings during outages, undermining trust. |
| • oneisall's reliance on the third-party Smart Life app creates a fragmented and frustrating user experience. |
| • Both products suffer from inconsistent portion dispensing, which is critical for pets on diets. |
| • PETLIBRO's aggressive subscription upsells alienate customers who already paid a premium for hardware. |
| • oneisall's physical design is unstable and easily knocked over by cats, leading to food spills. |
| • Customer support for both brands is frequently unresponsive or unhelpful, worsening product failures. |
| • Develop offline-first firmware so scheduled feedings work reliably without internet connectivity. |
| • Create a dedicated, well-tested first-party app to replace third-party dependencies and improve UX. |
| • Offer a subscription-free local storage option for camera recordings to win over privacy-conscious buyers. |
| • Redesign the base and bowl area to be more stable and whisker-friendly, addressing common complaints. |
| • Provide transparent portion calibration tools and better low-food sensors to build trust with diet-focused owners. |
| • Leverage positive reviews about remote feeding and peace of mind to market reliability improvements. |
| • Competitors with offline-capable feeders and no subscription requirements could capture dissatisfied customers. |
| • Recurring server outages and missed feedings may lead to class-action lawsuits or regulatory scrutiny. |
| • Negative word-of-mouth about reliability could permanently damage both brands' reputations. |
| • Rising customer acquisition costs make it harder to recover from high return rates and bad reviews. |
| • Privacy concerns over always-on cameras and microphones may deter security-conscious pet owners. |
| • Cheaper analog or gravity feeders remain a fallback for users frustrated by smart device complexity. |
| Product | Other | Dispensing | Connectivity | App & Software | Camera & Storage | Reliability & Support |
|---|---|---|---|---|---|---|
| B0B5ZJY9MT | 3 | 3 | 2 | 2 | 3 | 2 |
| B0C5X4N132 | 2 | 3 | 2 | 2 | 1 | 2 |
| Month | Review Count | Negative Ratio | Trend |
|---|---|---|---|
| 2024-11 | 1 (small sample, ignored) | — | — |
| 2024-12 | 2 (small sample, ignored) | — | — |
| 2025-02 | 2 (small sample, ignored) | — | — |
| 2025-03 | 2 (small sample, ignored) | — | — |
| 2025-04 | 1 (small sample, ignored) | — | — |
| 2025-05 | 1 (small sample, ignored) | — | — |
| 2025-06 | 1 (small sample, ignored) | — | — |
| 2025-07 | 5 | 40% | ↓ worsening |
| 2025-08 | 1 (small sample, ignored) | — | — |
| 2025-09 | 5 | 20% | ↑ improving |
| 2025-10 | 3 (small sample, ignored) | — | — |
| 2025-11 | 7 | 42.9% | ↑ improving |
| 2025-12 | 11 | 9.1% | ↑ improving |
| 2026-01 | 8 | 0% | ↑ improving |
| 2026-02 | 5 | 0% | → stable |
| 2026-03 | 7 | 0% | → stable |
| 2026-04 | 8 | 50% | ↓ worsening |
| 2026-05 | 14 | 28.6% | ↑ improving |
| 2026-06 | 20 | 40% | ↓ worsening |
| 2026-07 | 38 | 34.2% | ↑ improving |
| 2026-08 | 65 | 60% | ↓ worsening |
| 2026-09 | 6 | 50% | ↑ improving |
Conclusion: Recent 3-month avg negative ratio (2026-07 ~ 2026-09): 48.1%, Latest month 2026-09: 50% (+1.9pt, Trend is worsening) (Some months have <5 reviews, excluded from ratio and trend calculation)
| Month | Review Count | Negative Ratio | Trend |
|---|---|---|---|
| 2024-10 | 1 (small sample, ignored) | — | — |
| 2024-12 | 2 (small sample, ignored) | — | — |
| 2025-01 | 1 (small sample, ignored) | — | — |
| 2025-02 | 3 (small sample, ignored) | — | — |
| 2025-03 | 7 | 57.1% | ↓ worsening |
| 2025-04 | 3 (small sample, ignored) | — | — |
| 2025-05 | 2 (small sample, ignored) | — | — |
| 2025-06 | 4 (small sample, ignored) | — | — |
| 2025-07 | 2 (small sample, ignored) | — | — |
| 2025-08 | 10 | 20% | ↓ worsening |
| 2025-09 | 3 (small sample, ignored) | — | — |
| 2025-10 | 4 (small sample, ignored) | — | — |
| 2025-11 | 6 | 33.3% | ↑ improving |
| 2025-12 | 6 | 66.7% | ↓ worsening |
| 2026-01 | 11 | 45.5% | ↑ improving |
| 2026-02 | 4 (small sample, ignored) | — | — |
| 2026-03 | 10 | 50% | ↓ worsening |
| 2026-04 | 13 | 0% | ↑ improving |
| 2026-05 | 24 | 20.8% | ↓ worsening |
| 2026-06 | 19 | 5.3% | ↑ improving |
| 2026-07 | 22 | 22.7% | ↓ worsening |
| 2026-08 | 25 | 28% | ↓ worsening |
| 2026-09 | 2 (small sample, ignored) | — | — |
Conclusion: Recent 3-month avg negative ratio (2026-06 ~ 2026-08): 18.7%, Latest month 2026-08: 28% (+9.3pt, Trend is worsening) (Some months have <5 reviews, excluded from ratio and trend calculation)
Users are most satisfied with: easy to set up, works great, peace of mind — these are core marketing keywords.
Users are most satisfied with: easy to set up, works great, easy to use — these are core marketing keywords.
| Product | Return Mentions | Est. Monthly Loss (assuming 1,000 units/month) | Top Reasons (Top 2) |
|---|---|---|---|
| B0B5ZJY9MT | 22 / 213 (10.33%) | $13,428 | Wi-Fi/App connectivity issues 6/20 (30%); Incorrect food portion dispensing 4/20 (20%) |
| B0C5X4N132 | 17 / 184 (9.24%) | $6,144 | Wi-Fi/Bluetooth connectivity issues 6/22 (27.3%); App malfunctions and software bugs 5/22 (22.7%) |
Note: Actual return rate is typically higher than review mention rate (many users return without leaving reviews); the above is a conservative lower bound. The reason breakdown uses return mentions with a stated reason as its denominator, which differs from the return-mention count on the left (one mention may carry several reasons). Estimated monthly loss uses the unrounded return ratio.
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